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April 13, 2005
yes brandon, everone is dumb
this is related to bfuller's latest post.
so we've been waiting 2 weeks to have our basement carpet installed. it finally came in and the installers were coming today, so i quickly got the rest of the floor sealed so they could lay the carpet. the installers showed up nice and early to get going -- they laid the tack strip and pad, everything was going smoothly. i went down to check up and they had carpet in the office already. sweet.
a little later i went down again to check it out and they were unrolling the carpet for the main room. wait -- that looks too dark. hmmm, let me look at the office carpet again. DOH! the office carpet should be in the main room, and the main room carpet should be in the office!
of course, the rooms are much different sizes and the carpet was measured for the space it was going in, so there's no trivial solution like just switching the carpets. *sigh*.
on the phone with the sales lady. what the hell happened? all it says on my invoice is "autumn mix" and "harvest". whatever -- i told you i wanted lighter carpet in the main room and darker in the office. we went over it 4 times. clearly you made a clerical error. ok, she says, i'll have the customer care dude call you back.
customer care guy calls back. ok, he says, sounds like we have a small problem. no, right now it's a REALLY BIG PROBLEM until you fix it. he says, well, you signed the invoice. look buddy, i quadruple told the rep what i wanted. i'm not supposed to have to decipher your damn invoice for obscure color names to get the right product.
he says, you have a few options. number one -- we can send the carpet back but there's a restocking fee of 30% and a freight fee of $1.25 per yard each way. well, dude, that ain't happening. he says, let me talk to the owner of the company and see what i can do. the owner's husband is having medical issues so i'm not sure when i can get a hold of her. if you don't hear from me by 3 pm tomorrow, call me back.
now, jenn was ready to just get carpet from home depot (same stuff), but i insisted we go with this place because they were doing our vinyl and did our whole upstairs and took good care of us. again, the rep was great -- matched home depot price and gave us the good installers -- except she messed up the order. so fix it. (i'm into them for $14k in the last year so they better come give me a little backrub every night or something.) at this point i'm pissed because they aren't jumping to rectify it and i have to sit and wait for some lady who's probably not in the mood to deal with some customer when her husband is about to croak.
all i know is i'm not paying another cent for this carpet.
Posted by eburke at April 13, 2005 5:28 PM
Yes, I HIGHLY recommend the flooring department at The Home Depot. They will further piss you off!
Posted by: Brandon Fuller on April 13, 2005 5:32 PM EDT